Portfolio project

Brochure rewrite for Carers Matter Norfolk

  1. Welcome

Your voice matters

Being a carer can be both challenging and rewarding. We understand that.

For some it might be the difficulty of navigating the broad range of health and care services. For others it’s the chance to develop a rare bond with someone. Caring can also make some people feel invisible and anonymous, and that’s why, no matter what, we want to make sure that you feel you have a voice.

The intention of this booklet is to assist you in many of the situations you might find yourself in as a carer. It was developed by carers, for carers, but it’s not meant to replace the immediate, human support you might need.

Whether you have a question about funding or have something to say about local policies and resources, whether you’d like to provide assistance to other carers around you, or even if you just need to talk to someone about yourself, we want to make sure that you feel heard.

And that’s really what this booklet is for. It’s a signpost. It’s a quick guide to finding someone who will listen and help.

Who we are

Carers Matter Norfolk is the countywide, carer-led service that puts unpaid carers at the heart of everything we do.

Our services are available to Norfolk residents aged 16 and over caring for someone who is 18 and over, and because we are funded by Norfolk County Council and the NHS, we’re able to offer all of our services for free.

We always tailor our services to meet what matters to you, and within that support, we offer:

  • An advice line;
  • Counselling;
  • Community support;
  • Listening and practical support;
  • Education and Training.

We’re also advocates for your rights, as well as your representatives, making sure the different public, community, and private services and providers hear what you have to say and act on them to create positive change.

But more than anything, many of us are or have been carers ourselves.

We understand the difficulties and pressures you have to deal with because we’ve been there. And that’s why we’re here for you now.


Tammer Mahdy


73 Glebe Road

07581 569 023

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