Portfolio project

PACE Survey – FIS Global Consumer Banking Insights

Key facts

  • Third annual Performance Against Customer Expectations (PACE) report from FIS surveyed 8,000 banking consumers in eight countries.
  • Gen X and senior millennials – Gen MX – share striking similarities in banking preferences and behaviors.
  • Gen MX are increasingly transferring their personal preferences for digital channels into all areas of how they bank and run businesses.
  • Three-quarters of banking contacts are handled via online and mobile channels.

JACKSONVILLE, Fla., May 31, 2017 – A recent study from financial services technology leader FIS (NYSE: FIS) reveals the emergence of “Gen MX,” a new segment of higher-income Gen Xers and senior millennials that share strikingly similar banking behaviors and who are increasingly transferring their personal preferences for digital channels into all areas of how they bank and run their businesses.

These were among the findings of FIS’ third annual Performance Against Customer Expectations (PACE) report, which surveyed consumers on how well their banking providers are meeting their needs.

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Roger Linley

Content Means Business

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