Registering to work with children should be straightforward, yet I found that confusion in the existing Ofsted guidance was causing young women to break down in tears on helplines. By redesigning the content and flow of information, I created a service that supported users through a process that directly affected their livelihoods and professional futures.

The impact went beyond merely reducing helpline calls. It transformed an emotionally fraught experience into one that empowered people to contribute to childcare and education.