GBS have only appeared over the last decade, as companies have embraced digital transformation. As they have sought to revolutionise legacy systems and processes, they have turned to GBS to help standardise operations, with the ultimate aim of creating a single organisation using technology to drive end-to-end processes focused on delivering the best for the customer.
Enate is seeing four major challenges GBS need to overcome:
- Plugging the gaps: In order to drive an exemplary user experience, processes and services need to be fully end-to-end, with no gaps or opportunities for services to fall down.
- Fixing problems in a remote world: GBS organisations have long been adept at solving issues while on the other side of the world. But when no one is onsite, solving a problem means being able to do so in a manner that supports or enhances the overall user experience.
- Maintaining employee support and keeping track of it: GBS’ third challenge revolves around how they support employees to build engagement, and then measure it.
- Talent attraction and retention: GBS organisations are in a battle for talent. Remote and hybrid working models are expanding talent pools, but they are also creating more opportunities for job seekers.
The key to solving these challenges is to combine two elements – delivering the right cultural approach with the appropriate technological deployment.
How? Take a look at our whitepaper, case study, process orchestration for GBS and use cases to find out