1. The copywriter says no: five unreasonable client requests and how to handle them

    30 January 2019 by Jenny Lucas

    How do you answer the tricky questions clients often ask, politely and assertively? Jenny Lucas has some suggestions.

  2. How to write great FAQs in 10 stepsScreenshot of information about what to do if your Lego Power Functions motor/train/remote-controlled car isn't working

    26 September 2018 by Editor

    Sabine Harnau’s guide to writing FAQs that are genuinely helpful for your clients and customers.