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Managing the message during a merger
A merger might be good news for your clients, but how will they know if no one tells them? Mary Cloonan offers her advice on managing effective communications throughout the merger process
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AI is changing the way clients choose accountants
When business owners ask AI for advice, which accountancy firms appear in the answer? Mary Cloonan explores the new visibility challenge facing professional services
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The high cost of overlooking client feedback
Client feedback is one of the most underused commercial tools available in professional services. Mary Cloonan explains why the firms that ask are the ones that grow
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Beating the summer slump with quiet communication
Mary Cloonan reflects on why continued marketing activity and visibility during the summer months can pay dividends for professional services firms long term
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